Payment Policy
Effective Date: December 30, 2024
At Sparkz Hair, we strive to offer a secure and seamless shopping experience for our customers. This Payment Policy outlines the methods we accept, how payments are processed, and additional information you need to know when shopping with us.
1. Accepted Payment Methods
We accept the following payment methods for all orders on our website:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payment option for both credit card and bank account payments
- Apple Pay: Fast and secure payment via Apple devices
- Google Pay: Easy checkout using your Google account
- Shop Pay: Buy now, pay later option for eligible customers (available in select regions)
2. Payment Security
We prioritize the security of your personal information and payment details. All transactions are processed through secure encryption technology to protect your payment data. We do not store your credit card details on our servers. We work with trusted, PCI-compliant payment processors to ensure your information remains safe.
3. Billing Information
When you make a purchase, you will be required to provide your billing information, including your full name, shipping address, email address, and payment details. Please ensure that the information you provide is accurate and complete to avoid delays in processing your order.
4. Order Confirmation
After completing your purchase, you will receive an order confirmation email that includes your order number, a summary of your order, and a breakdown of the total amount charged. If you do not receive this email, please check your spam folder or contact us at info@sparkzhair.com.
5. Payment Authorization
All payments will be authorized when the order is placed. However, your credit card will only be charged once the order has been processed and shipped. In rare cases, a pre-authorization may appear on your account before your payment is finalized.
6. Sales Tax
Sales tax will be applied to orders based on your shipping address, in accordance with local state and federal tax regulations. The applicable tax rate will be displayed during checkout before finalizing your order.
7. Currency
All transactions are processed in USD (United States Dollar). If you are shopping internationally, your payment may be subject to currency conversion rates depending on your payment provider.
8. Refunds and Cancellations
If you wish to cancel your order or request a refund, please contact us within 24 hours of placing your order. Once your order has been processed and shipped, we are unable to cancel or alter your order. If you return an item, the refund will be issued to your original payment method once the returned item has been received and inspected.
9. Payment Errors
If you experience any issues during payment, please ensure that all payment information is entered correctly. If the problem persists, you may want to contact your bank or payment provider for assistance. If you still encounter issues, feel free to contact our customer service team at (201) 854-8657 or info@sparkzhair.com.
10. Contact Information
For any payment-related inquiries or issues, please reach out to us:
- Address: Sparkz Hair, 6808 Bellevue Ave, West New York, New Jersey (NJ), 07093
- Phone: (201) 854-8657
- Email: info@sparkzhair.com
