Shipping Policy
Effective Date: December 30, 2024
At Sparkz Hair, we are committed to delivering your hair care products quickly and efficiently. Please review our shipping policy to understand how we process your orders and deliver them to your doorstep.
1. Shipping Locations
We currently ship to the United States and internationally. If you are outside the United States and want to order, please contact our customer service team at info@sparkzhair.com for more information on international shipping.
2. Processing Time
All orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day. Please note that during high-demand periods or holidays, processing time may be slightly delayed.
3. Shipping Methods and Delivery Times
- Standard Shipping: 3-7 business days (within the U.S.)
- Expedited Shipping: 2-3 business days (within the U.S.)
- International Shipping: Delivery times vary depending on the destination country. Typically, it may take 7-21 business days.
Please note that delivery times are estimates and may vary based on factors such as carrier delays or customs procedures (for international orders).
4. Shipping Rates
Shipping rates are calculated based on your location, the weight of the items in your order, and the shipping method selected. You will see the total shipping cost at checkout before completing your order.
- Free Standard Shipping: On all U.S. orders over $50.
- Expedited Shipping: Rates are calculated at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track your package. You can check the status of your order using the tracking link provided.
6. Order Issues & Missing Packages
If your package is lost or delayed, please contact our customer support team at (201) 854-8657 or info@sparkzhair.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Sparkz Hair is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to arrange for a return, exchange, or refund. You can reach our customer service at info@sparkzhair.com or (201) 854-8657.
9. Customs & Import Duties (For International Orders)
International customers are responsible for any additional customs fees, taxes, or import duties that may apply when their package arrives in their destination country. These fees are not included in the purchase price or shipping costs at checkout.
10. Contact Information
For any shipping-related questions, please reach out to us:
- Address: Sparkz Hair, 6808 Bellevue Ave, West New York, New Jersey (NJ), 07093
- Phone: (201) 854-8657
- Email: info@sparkzhair.com
