Terms and Conditions

Effective Date: December 27, 2024

Welcome to Sparkz Hair! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, purchasing our products, or engaging with us in any way, you agree to be bound by these Terms. Please read them carefully.

1. General Information

  • Company Name: Sparkz Hair
  • Business Address: 6808 Bellevue Ave, West New York, New Jersey (NJ) 07093, USA
  • Email: info@sparkzhair.com
  • Phone: (201) 854-8657

These Terms apply to all visitors, users, and others who access or use Sparkz Hair’s website or make purchases.

2. Acceptance of Terms

By using or purchasing from our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

3. Changes to Terms

Sparkz Hair reserves the right to modify, update, or change these Terms at any time without prior notice. Any changes will take effect immediately upon posting on this page. It is your responsibility to review these Terms periodically for updates.

4. Product Information and Availability

  • Product Descriptions: We strive to provide accurate descriptions of all our products, including images, ingredients, and benefits. However, due to differences in lighting, device screens, and other factors, actual product appearances may vary slightly.

  • Availability: All products are subject to availability. Sparkz Hair does not guarantee that any product listed on our website will always be in stock. In the event that a product is out of stock or unavailable, we will notify you and offer alternatives or issue a refund.

5. Pricing and Payment

  • Pricing: All prices listed on our website are in US dollars (USD) and are inclusive of taxes unless otherwise stated. Prices may change at any time without prior notice.

  • Payment Methods: We accept payments through major credit cards, debit cards, and other authorized payment gateways. All payments are processed securely through trusted third-party payment processors.

  • Order Confirmation: Your order is confirmed when we send you an order confirmation email. This email will detail the items you purchased, the total amount charged, and an estimated delivery date.

6. Shipping and Delivery

  • Shipping Locations: We currently ship to locations within the United States. International shipping may be available upon request.

  • Delivery Times: Delivery times vary based on the shipping method selected and the destination. You will receive an estimated delivery time at checkout. Please note that delivery times are only estimates, and Sparkz Hair is not responsible for delays caused by third-party carriers.

  • Shipping Costs: Shipping charges are calculated based on the size of your order and the destination. You will see the total shipping cost during the checkout process before you complete your purchase.

  • Address Accuracy: It is your responsibility to provide accurate and complete shipping information. If an order is returned due to an incorrect address, you will be responsible for the re-shipping charges.

7. Returns, Exchanges, and Cancellations

  • Returns: If you are not satisfied with your purchase, you can return products within 30 days of delivery. Returned items must be unused, in original packaging, and in sellable condition. Some products may be non-returnable for hygiene reasons.

  • Exchanges: If you wish to exchange an item, please contact our customer service team for instructions.

  • Refunds: If your return is accepted, you will receive a full refund to your original payment method, excluding any shipping costs.

  • Order Cancellations: Orders may be canceled within 24 hours of purchase. After this period, we cannot guarantee cancellations. Please contact us immediately at info@sparkzhair.com to request an order cancellation.

8. Privacy and Security

Your privacy is important to us. By using our website, you agree to the collection, use, and storage of your personal data in accordance with our Privacy Policy. All sensitive information, such as payment details, is encrypted and processed securely.

9. Use of Website

  • Eligibility: You must be at least 18 years old to purchase from our website or engage with our services. If you are under 18, you must have permission from a parent or guardian to use our website.

  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

  • Prohibited Conduct: You agree not to use our website for any unlawful purpose or to engage in any activity that disrupts or interferes with the functionality of the website.

10. Limitation of Liability

Sparkz Hair will not be held liable for any damages, including indirect, incidental, or consequential damages, arising from the use or inability to use our products or website. You agree to use our products and website at your own risk.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, USA. Any disputes related to these Terms shall be resolved in the courts of New Jersey.

12. Dispute Resolution

In the event of any dispute, you agree to attempt to resolve the matter informally by contacting Sparkz Hair’s customer service team at info@sparkzhair.com. If a resolution cannot be reached, disputes will be handled through arbitration or in the appropriate court of law in New Jersey.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Sparkz Hair
6808 Bellevue Ave,
West New York, New Jersey (NJ) 07093
Phone: (201) 854-8657
Email: info@sparkzhair.com

Thank you for choosing Sparkz Hair! We are dedicated to offering you the best products and customer service experience.